This Privacy Policy explains how Clean Wins, operated by Win Top Ltd, collects, uses, stores, and shares your personal data when you use our web platform. It applies fully to all players residing in the United Kingdom. Please read it carefully so you understand your rights and our responsibilities.

What We Collect and Why

When you create an account, we collect information such as your name, date of birth, email address, and payment details. This information is necessary to verify your identity, process deposits and withdrawals, and meet our obligations under applicable gaming and anti-money laundering requirements. During transaction processing, we also record payment method details and transaction histories to maintain accurate financial records and to detect any irregular activity on your account.

As you use our web platform, we collect certain technical data automatically. This includes your IP address, browser type, session timestamps, and interaction logs. We use this data to keep the platform secure, to identify and prevent fraudulent access, and to ensure that pages and account controls load and function correctly. Cookies are used to maintain your session state and remember your preferences between visits. You may adjust your cookie preferences through your browser settings, though doing so may affect how certain features of the platform behave.

How We Protect and Share Your Data

Your data is protected using 256-bit SSL encryption across all connections between your browser and our servers. Personal and financial information is held on secure servers with restricted internal access — only staff members who require it to perform their specific role are permitted to view your data. We do not sell your personal information to third parties under any circumstances.

There are limited situations in which we share your data with external parties. Payment gateways require transaction details to process your deposits and withdrawals. Identity verification services receive the information necessary to confirm your identity and age in line with regulatory requirements. Where required by law or by a competent regulatory authority, we may also disclose relevant data to comply with a lawful request. In each case, data is shared only to the extent necessary and with parties who are contractually obligated to handle it securely.

We retain your personal data for as long as your account remains active. Following account closure or a period of inactivity, we retain your data for the minimum period required by our licensing obligations and applicable law. Once that retention period has passed, your data is securely deleted or anonymised.

You have the right to request access to the personal data we hold about you, to ask us to correct any inaccuracies, or to request the removal of your account data where no legal obligation requires us to retain it. To exercise any of these rights, please contact us through the support channels available on our web platform. We will respond to your request within a reasonable timeframe and in accordance with our obligations under applicable data protection law.

If we make material changes to this Privacy Policy, we will notify you by posting an updated version on our web platform. Continued use of the platform following any update constitutes your acknowledgement of the revised terms. We encourage you to review this page periodically to stay informed about how we handle your data.